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Total Customer Satisfaction

См. также в других словарях:

  • customer satisfaction — UK US noun [U] COMMERCE, MARKETING ► a measure of how happy customers feel when they do business with a company: »We have a goal of total customer satisfaction. »Green Mobile ranked highest in our survey for overall customer satisfaction. a… …   Financial and business terms

  • Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

  • Customer retention — is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a… …   Wikipedia

  • Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… …   Wikipedia

  • Total Quality Management — (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government, and service industries, as well as NASA space and… …   Wikipedia

  • Customer base — The customer base is the group of customers and/or consumers that a business serves. In the most situations, a large part of this group is made up of repeat customers with a high ratio of purchase over time. These customers are the main source of …   Wikipedia

  • Customer value proposition — Marketing Key concepts Product marketing · Pricing …   Wikipedia

  • Total Quality Management — TQM An approach to managing people and business processes that emphasizes the importance of customer satisfaction and sees continuous improvement as the means to achieve this. For example, manufacturing companies can save money by continuously… …   Accounting dictionary

  • total quality management — (TQM) A management technique to improve the quality of goods and services, reduce operating costs and increase customer satisfaction …   Dictionary of automotive terms

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • customer wait time — The total elapsed time between issuance of a customer order and satisfaction of that order. Also called CWT …   Military dictionary

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